Frequently Asked Questions
Common questions about TENET, billing, integrations, security, and trials.
How do I start a free trial?
Start a 14‑day free trial from the Try for Free button — no credit card required.
What does the Scale plan include?
Scale includes anomaly detection, compliance analysis, port monitoring, RBAC auditing, deployment tracking and AI assistant features.
Does TENET support multi-tenant MSP workflows?
Yes — TENET supports MSP workflows. Contact sales for onboarding and custom plans.
How is my data protected?
We use TLS encryption, Azure Key Vault, strict access controls and follow GDPR/SOC2 practices. See the Trust Center for details.
Can I cancel anytime?
Yes — subscriptions can be cancelled anytime with no long-term contracts.
Does TENET integrate with Azure natively?
Yes — TENET integrates using Azure app registrations and service principals for secure telemetry access.
Is there an uptime/status page?
Our live status is hosted externally; a link is available in the Trust Center and footer.
How do I contact support?
Email customersupport@aesonsolutions.com or use the Contact page to reach our team.
Where can I find documentation?
Product documentation and setup guides are available via the TENET portal and Documentation links in Resources.